If autopay is declined, it is re-run on the 5th of each month. Why wasn’t the invoice processed with the auto-pay form of payment on file?Īuto-pay is processed on the 1st of each month. I have a credit card or bank account on file for auto-pay. From here, you will be able to create a new customer login for family members, co-workers, and/or tenants. Click users in the menu, then manage logins in the subheadings. This may require a service call for hardwired sensors. When this occurs, the sensor is usually out of alignment with the magnet or there is a fault with the plunger on certain wired sensors. Why is my door reading open when it is closed? For example, if you have 1,000 clips for the month allotted for saved footage, the oldest clip will be removed when the 1,000 clip limit has been reached. Saved clips remain on your account until you have reached the maximum number of clips available on your plan. If there were changes made to your network, like replacing your router or changing your Wi-Fi password, then the cameras will need to be reprogrammed. Log in to your account and check your recording rules under video to make sure they aren’t paused. The prorated charges reflect the time between your service start date and your bill date. Since we bill in advance, your first bill is prorated from the date your services became active. Why is my first bill more than the rate I am paying? Even if your system is not partitioned, that feature is there and the keypad will always display this since there is only one partition or system. Many of our systems can be partitioned or divided into 2 separately arm-able areas. The beeps will occur every 4 hours until the problem is resolved. After the system displays the trouble condition, press 1 and enter your 4-digit code. To silence the system, go to your keypad and press the * two times.

If your system has experienced a trouble condition, the system will alert you with 5 rapid beeps every minute.

For further questions contact Customer Support. For troubleshooting or common questions about the Security System from Vintage Security please read the following document.

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